Support Policy

Sylvair Development provides support for all purchased products through our official Discord server.

By purchasing any product from our webstore, you agree to the following support guidelines.

1. Support Channel

All support requests must be submitted through our official Discord server.

Our support team will assist with questions related to installation, configuration and troubleshooting of our resources.

2. What Support Includes

Support may include assistance with:

  • Installation guidance

  • Configuration help

  • Troubleshooting issues related to our scripts

  • Clarifying how features work

3. What Support Does Not Include

Support does not include:

  • Custom script development

  • Extensive code modifications

  • Installation of unrelated third-party resources

  • Fixing issues caused by heavily modified server frameworks or other scripts

4. Server Environment

Because every FiveM server environment is different, conflicts with third-party scripts or custom frameworks may occur. While we will do our best to help identify the issue, we cannot guarantee compatibility with every custom setup.

5. Response Time

Support response times may vary depending on availability and request volume. Please allow reasonable time for our team to respond.

6. Respectful Communication

We expect all users to communicate respectfully with our support team and community members. Harassment or abusive behavior may result in refusal of support.

7. Updates

Product updates may be released periodically to improve compatibility, performance or functionality.

Official Support Discord
discord.gg/sylvair